Privacy Policy

Untapped Innovation Consulting LLP, of 4th Floor, 18 St. Cross Street, London EC1N 8UN is registered with the Information Commissioner’s Office (ZA396432). We are responsible for how we use information about you.

We use information about you (your ‘personal data’) for many reasons, which we will talk about below. Information about what to do to if, for example, you want to make a complaint or ask us for your information is at the bottom of this policy.

When you buy a product or service from us

What are we doing? We need to take certain information from you in order to provide you with a service or product. We then enter into a contract for these services. We may need to verify your identity for security purposes; inform you how to obtain the most from using our website and services; and administer your accounts.

What is the information? In order for us to form a contract, we will need your name, contact details, payment details and information about your requirements.

Where do we keep it? We keep the information on our IT systems.

How do we keep your information safe? We make every effort to ensure any data transmitted is secure, and our email service uses SSL certificates to guarantee its identity when we connect. Emails leaving our email system to yourselves travel over the internet and we cannot guarantee their security from that point onwards. In addition, our IT systems require passwords and user logins.

How long do we keep it for? We keep the information for the period that the contract lasts plus six years.

Who do we share it with? We do not share information with third parties unless:

  1. The law compels us to do so
  2. Where a client cancels payment before providing us with acceptable reasons, we try to combat fraud by sharing with credit agencies.
  3. We share data with our own service provider. But we ensure that they only process the data to provide us with services to enable us to carry out our contractual agreement with you.

What is our legal basis for doing this? We process your data to fulfil our contractual obligations.

If you add a comment on pages or blogposts

What are we doing? You can choose to make comments on pages or blogposts, where these are available to you.

What is the information? You can provide whatever information you wish to.

Where do we keep it? The information is kept on the relevant website or microsite.

How do we keep your information safe? The information is posted by you and is public. It is therefore accessible to anyone. This is why we advise you think about what you choose to publish and only make public whatever you are comfortable with.

How long do we keep it for? We do not routinely delete information, unless we believe that the page has no relevance.

Who do we share it with? We do not seek to share this information with anyone, but as it is publicly available, it can be read by anyone that chooses to do so. Additionally, we will share with organisations where the law compels us to do so.

What is our legal basis for doing this? We publish this information under our legitimate interests.

When you contact us with a query or a complaint

What are we doing? You may contact us about a query relating to one of our products or to make a complaint. We use this information and refer to other information that we may hold about you (for example, your purchase history) in order to be able to respond to you.

What is the information? This is typically your contact details and any other information we need to respond to you.

Where do we keep it? We keep the information in our IT systems, including our emails.

How do we keep your information safe? We make every effort to ensure any data transmitted is secure, and our email service uses SSL certificates to guarantee its identity when we connect. Emails leaving our email system to yourselves travel over the internet and we cannot guarantee their security from that point onwards. In addition, our IT systems require passwords and user logins.

How long do we keep it for? If you are making a query about a product, we will keep this for 2 years. If your concerns relate to a contract that we have and how we are delivering a service to you, it will be for the length of the contract plus six years.

Who do we share it with? We do not share information with third parties unless:

  1. The law compels us to do so
  2. We share data with our own service provider. But we ensure that they only process the data to provide us with services to enable us to carry out our contractual agreement with you.

What is our legal basis for doing this? If you are making a query and there is no contract, we process this data under our legitimate interests. If we are being paid to provide a service and your communication is about this, we will keep it for the length of the contract plus six years.

If you apply for a job

What are we doing? We sometimes undertake recruitment or receive unsolicited job applications.

What is the information? The information is about the applicant’s professional history, contact details, information about reasonable adjustments and anything else that the applicant wishes to provide to enable us to consider the application.

Where do we keep it? We will keep this on our IT systems. We may also print some of this out and keep it safe in the office.

How long do we keep it for? For applications that are unsuccessful, we will keep these for no more than a year. This is to allow people to receive feedback and raise any queries under the Equalities Act.

Who do we share it with? We do not share with third parties, unless these are recruitment agencies that are representing the candidate. We will also take up references where relevant. Additionally, we will share with organisations where the law compels us to do so.

What is our legal basis for doing this? The legal is basis is to prepare to enter a contract with the prospective employee. Additionally, we will share with organisations where the law compels us to do so.

If you are a business partner

What are we doing? We need some information in order to enter a working relationship with you. We also credit and to transfer commissions for referrals.

What is the information? Where we enter into a working relationship with you, we will need your contact details, some information about your professional life, financial information and information about referrals that you make.

Where do we keep it? We keep information on our IT systems.

How long do we keep it for? We keep the information for the period that the contract lasts plus six years.

Who do we share it with? We will share with organisations where the law compels us to do so.

What is our legal basis for doing this? We process your data for the purposes of the contractual relationship between us and the partners.

When you visit our website

What are we doing? We run this website to show our offerings and to collect data from you where you either directly make contact, or through cookies. Information about our cookies (which are small pieces of code that are stored on your computer for various reasons) is provided below in the cookies section. We use this data to maintain our website.

What is the information? Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

Where do we keep it? We keep this information on our IT systems. Additionally, some of the information is held by third parties such as Google and accessed by us.

How long do we keep it for? We keep this information for 26 months.

How do we keep your information safe? The information is kept in our IT systems, or, where it is held by third parties, we access it through usernames and passwords.

Who do we share it with? The categories of recipients we may share personal data with include:

  • Suppliers who we use in the administration and maintenance of the website.

What is our legal basis for doing this? We only collect data with your consent. You can withdraw your consent by contacting us at any time.

Cookies

CookieDescription
Necessary
cookielawinfo-checkbox-analyticsThis cookies is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Analytics".
cookielawinfo-checkbox-necessaryThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-non-necessaryThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Non Necessary".
viewed_cookie_policyThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Analytics
_gat_gtag_UA_72228982_1Google uses this cookie to distinguish users.
_gaThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gidThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.

Your rights

You have several rights over your data. If you want to do any of these things, please contact us. Please note, that some of these rights are not guaranteed. For example, you can always ask for a copy of your data, but if you ask us to delete something that we have a legal obligation to hold (such as information about a donation), then we may not be able to comply.

  1. The right to be informed We will tell you what we are doing with your information.
  2. The right of access You can ask us for a copy of your data.
  3. The right to rectification If you think that our records on you are wrong, please let us know. We will correct any factually incorrect information.
  4. The right to erasure In some cases you can ask us to delete your information.
  5. The right to restrict processing You can ask us to stop using your data for certain purposes.
  6. The right to data portability You can ask us for a copy of your data in a format that is machine-readable.
  7. The right to object You can object to some of our processing.
  • Rights in relation to automated decision making and profiling We have to tell you if we are using any programmes to make automatic decisions about you – however, we do not do this.

Marketing 

We will only market to you with your consent or where we believe we can use the ‘soft opt-in’. This means that you will have either explicitly agreed to receive marketing communications or that you have engaged with us in a significant way, which allows us to send you some limited marketing messages related to services or products you are interested in.

You can opt out at any time.

Complaints and Concerns

In the first instance, please address any complaints to us as we may be able to assist you more speedily. However, you also have the right to raise concerns with the Information Commissioner’s Officer, which is the UK regulator for data protection matters. It can be contacted at www.ico.org.uk.